Support - VoxDeck

Contact Support

Email us at hivrasupport@gmail.com and we'll get back to you. We typically respond within 1–2 business days.

Common Help Topics

Account & Sign-In

VoxDeck accounts use email and password via Firebase Authentication. If you're locked out or forgot your password, use the password-reset option on the sign-in screen, or email us and we'll help sort it out.

Creating & Managing Decks and Cards

Build decks and cards manually, or let AI help: give it a question and an explanation and it will suggest three answer options you can turn into a card. Decks, cards, and review history sync to your account via Firestore.

Microphone & Speech Recognition Permissions

Hands-free study needs microphone and speech-recognition access. If a session won't capture your answers, check iOS Settings → Privacy & Security → Microphone / Speech Recognition → VoxDeck and make sure both are enabled.

Hands-Free Study Mode

VoxDeck reads your questions aloud, listens to your spoken answer, and grades it — a full review session without touching the screen. It's built for cooking, walking, or chores, not for looking away from the road; see our Terms of Use for the full driving disclaimer.

AI Answer Grading

Your transcript, the question, and the correct answer are sent to Groq to generate a verdict — correct, partial, or incorrect. Grading is limited to 100 requests per user per day; card generation has its own separate 100/day limit.

Deleting Your Account

You're always in control of your data. See Account Deletion below for how to permanently remove your account and everything tied to it.

Account Deletion

You can delete your VoxDeck account at any time by emailing hivrasupport@gmail.com from the email address on your account and asking us to delete it. Deletion permanently removes your account credentials, decks, cards, and review history from our systems and cannot be undone. We aim to complete deletion requests promptly after we confirm your identity. Full details are in our Privacy Policy.

Privacy & Terms

Read our Privacy Policy to see what data we collect and how it's used, and our Terms of Use for the rules of using VoxDeck.